We're doing some maintenance work this  .

Some of our online services won't be available from  .   We're sorry for any inconvenience.

Our call centres and live chat service will be closed for the Bank Holiday.

On  :

  • Our call centres will be closed from  
  • Our live chat service will be offline from  

We'll be back at  .

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

We’re doing some maintenance work this weekend.

Some of our online services won’t be available from 8pm on Friday 3 November. During this time you can still log in to your account to send a meter reading. We should be back up and running again first thing on Monday 6 November. Our call centres and live chat service will also be closed during this time. We’re sorry for any inconvenience.

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

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Manage your account online and get these benefits:


  • View your bills and make payments

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  • Send us your meter readings*

    For customers who don't like estimated bills

  • Track and forecast your energy usage

    See how much energy you’re using each month from your Smart meter or meter readings

  • Get FREE texts or email alerts

    For when it's time to read your meter

*Not required for customers with Smart meters


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